Urgent Assistance Needed: Acer Laptop Screen Blinking Issue

AlexJohns
AlexJohns Member Posts: 1 New User

Dear Dell Support Team,

I am reaching out regarding an ongoing issue with my Acer Aspire 5 laptop's screen. The screen frequently blinks or flickers, making it difficult to work efficiently. I have updated all display drivers and ensured that all system software is current, yet the problem persists.

Although this is an Acer product, I am contacting Dell because of your strong customer service and technical support reputation. I am hoping that you can offer guidance or a potential solution to help resolve this frustrating issue.

Thank you for your time and assistance.

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,303 Trailblazer

    Hi @AlexJohns please indicate the exact model of the computer and the installed version of Windows.
    The problem can appear in two situations, the first, due to not installing the original Acer drivers that will be updated by Windows Update, the drivers provided by the graphics card manufacturer should not be installed, is this your case?
    The second situation is having an inadequate resolution and/or refresh rate.

    Regards.

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  • Axxo
    Axxo Member, Ally Posts: 701

    There may be several reasons for your laptop screen flickering:

    Loose or damaged cable connection: A faulty cable connecting the screen to the motherboard may cause flickering.
    Outdated or incompatible drivers: If your computer’s display drivers are outdated or incompatible, it may lead to screen flickering issues.
    Faulty screen or hardware: A faulty screen or internal hardware component can also cause flickering.
    Overheating: Overheating the laptop can cause the screen flickering issue.
    Software issues: Some software or apps may cause some problems, leading to screen flickering.
    Incorrect refresh rate: An incorrect refresh rate setting may also result in a flickering screen issue.
    You can start by checking your HDMI, Display-Port, or USB-C cables. Ensure that the cables are securely connected to both the monitor and the laptop. Make sure that the cable is fully tightened and it doesn’t look
    or feel loose. This applies to all cable types, which can become loose for various reasons. Plug in your system to an external monitor to check if the issue reoccurs. If the problem does not occur on the external
    display, it may be due to a hardware issue with the laptop’s screen.

    Next is to make sure that the graphic card driver is update. Outdated drivers may cause incompatibility, leading to screen flickering problems. Regularly updating drivers ensures optimal performance and a
    flicker-free experience.

    Also to note overheating can cause hardware issues so, routinely check your laptop’s temperature to
    ensure it is not overheating. Make sure you clean any dust or debris from the vents and fans to improve airflow.

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