Recurring issue with Acer laptop, automatically shuts down/sleep/close, requiring me to re-enter pwd

Jonalyn_Lopez_1007
Jonalyn_Lopez_1007 Member Posts: 1 New User
edited October 2024 in Aspire Laptops

I am experiencing a recurring issue with my Acer laptop where it automatically shuts down/sleep/close, requiring me to re-enter my password. I would appreciate any assistance in resolving this problem.

[Edited the thread to add issue detail]

Answers

  • Hi @Jonalyn_Lopez_1007 please indicate the exact model of your computer and the version of Windows installed.
    Have you recently made any changes to your computer's software or hardware?


    Regards.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)
  • Axxo
    Axxo Member, Ally Posts: 1,562

    Please perform the below steps and see if it helps to resolve the issue.

    This issue may happen due to system file corruption. I suggest you to run System file checker. System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue. Kindly follow the below given steps:

    Press Windows key + X, select Command prompt (Admin) to bring up elevated Command prompt.
    In Command prompt type sfc/scannow and press enter.
    Restart the computer.
    If no corrupted system files were found in the previous state, then I suggest you to try the following steps:

    Open command prompt by pressing Windows key + X and selecting “Command prompt admin”.
    In command prompt, type the following commands and press Enter after each command:
    DISM.exe /Online /Cleanup-image /Scanhealth

    DISM.exe /Online /Cleanup-image /Restorehealth

    Close the command prompt and restart the PC and check if it works.
    Hope this information helps.

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