Acer Chromebook plus 514 (CB514-3HT)usbc - display port

Kerim134
Kerim134 Member Posts: 4 New User

I can't connect my laptop to external monitor via usbc to dp. In user manual they say that the port can handle this. I can connect to my monitor using usbc - HDMI. I tried to reboot the chromebook, tried to use the cable on my different PC (it was working just fine). Do you have any suggestions? Thank you very much!

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Spec says you should be able to:

    Are you telling the OS that you have a monitor connected?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Kerim134
    Kerim134 Member Posts: 4 New User

    Hi! I don't know for sure for what are you asking, but I have a chrome os on my Chromebook (the computer where that cable worked was windows). When I connected my CB to the monitor it just said "no connection" and the CB didn't recognize any external monitor through DP.

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    What is shown under Settings; Displays when it is connected?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Kerim134
    Kerim134 Member Posts: 4 New User

    Nothing, the system doesn't recognize the monitor, only when it is usbc - HDMI cable. The problem is, that I don't know if it is hardware issue or software. But because it can connect through HDMI I assume that it must be somehow blocked by the OS/Bios…

  • Kerim134
    Kerim134 Member Posts: 4 New User

    Not even in sound settings, while HDMI connected it shows up a option to use the sound from the connected monitor. When DP connected it shows nothing. Hope it helps