Why does laptop keep disconnecting from internet

misstmb_2

laptop frequently disconnects from internet and needs modem restarted

Alejandro_AC

Hi @misstmb_2 go you mean a wireless connection or an Ethernet cable connection?
Please indicate the exact model and Windows version.

Regards.

Axxo

Analyzing the information presented, I recommend that you follow the guidelines below, please, to try to solve this problem.

First, I recommend that you check and run any pending updates on Windows Update, please:

Windows + I> Update and Security> Windows Update> Check for updates

Update even the options.

Verify that the problem is resolved.

If the problem persists, please follow the next guidelines.

Important: at the end of each method, check if the problem has been solved. If it persists, proceed to the next one.

Method 1 :-

Setting the power options for the network driver:

1. Press the Windows + X flag key, click Device Manager;
2. When opening the device manager, double-click on the Network adapters option;
3. Right-click on your network adapter and click Properties;
4. Click the Power Management tab and clear the check box with the option The computer can turn off the device to save energy.
5. Click OK, restart your computer and check if the problem persists.

Method 2 :-

Changing the power plan settings:

First, activate the "Maximum Performance" option on your system:

1. Press Windows + X and select WIndows Powershell (Admin);
2. Copy and paste the command below, and press Enter to execute:

powercfg -duplicatescheme e9a42b02-d5df-448d-aa00-03f14749eb61

Once this is done, the "Maximum Performance" option will be enabled to be selected in Power Options.

1. Press Windows + I, and select System;
2. Click Energy and Suspend;
3. In the rightmost column, select the option "Additional power settings";
4. Under "Choose or customize a power plan", click "Change plan settings";
5. Click "Change advanced power settings", change to "Maximum Performance".
6. Restart the system and verify that the problem is resolved.

———————————————————————

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.