Predator helios neo 16 laptop games keeps crashing, even after changed settings & updating drivers

Hello everyone, I have an issue that I need help resolving. Last year I bought a predator Helios neo16 worked fine everything was great till last month every game that I opened to play would crash. I tried updating drivers, reinstalling windows, downgrading to windows 10 nothing worked. I started playing around in the predator sense app to check temps and they were normal. Switched the system modes from balanced to quiet mode ran a game and it didn't crash placed it back in balanced mode games crashes, performance mode it crashes, even turbo mode it crashes. Has anyone else ran into this issue and found a fix that they could share?

[Edited the thread to add issue detail to the title]

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Puraw

https://community.acer.com/en/discussion/712049/acer-predator-helios-neo-16

Hi, I recommend bringing the laptop to Acer Services in your country while it is still under warranty.

StevenGen

https://community.acer.com/en/discussion/712049/acer-predator-helios-neo-16

That is very unusual for such a new high end laptop, but with these high end gaming laptops you need to update their drivers and bios and firmware if you have the WD M.2 boot drive and do all the windows updates and optional driver firmware’s from windows update (if its got any) and play games through the NVidia GeForce Experience software settings and also update your NVidia gpu drivers through GeForce Experience software, as the laptop should work perfectly if all that is done.

Be aware that this laptop is not designed to operate on Win-10 so its no wonder that it didn’t operate better. But if you have done all the required bios, firmware and driver update then this high end Acer gaming laptop should operate in gaming perfectly and efficiently, if it doesn’t and your PHN16-XX is not doing so, then I suggest that you book and send/take your laptop to Acer Tech Support asap in your country before the warranty runs out, as replacing parts on these laptops are expensive especially if you need a mainboard replaced, it costs up to USD 3,590.00 plus labor, so be aware of all this. Good luck and hope this helps you out further.

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wza1337

https://community.acer.com/en/discussion/comment/1295540#Comment_1295540

I dont think its unusual. I have the exact same problem with mine. Got it 1 week ago and it keeps freezing and crashing. I ve done a few researches online and threads like that keep popping up everyday.

Sherwin10

https://community.acer.com/en/discussion/comment/1295797#Comment_1295797

you found any fix yet?

wza1337

https://community.acer.com/en/discussion/comment/1295871#Comment_1295871

So, i returned it. Got myself another laptop with the same specs (more or less) from a different manufacturer. Stress tested it - works like a charm. I am happy now. I kinda feel sorry for ACER, since i was a very loyal customer over the past years.

Axxo

Run System File Checker (SFC)

Press Windows key, type "cmd".
Right-click in Command Prompt and select "Run as Administrator". Click "Yes".
Type dism /online /cleanup-image /restorehealth and press Enter.
Type again sfc /scannow and press Enter.
Wait for the end and restart your computer.

Use the System File Checker tool to repair missing or corrupted system files
https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

Reinstall Graphics Driver

Press Windows + R keys to open Run.
Type devmgmt.msc and press Enter.
Expand the Display adapters.
Right-click on the target graphics card and select Uninstall device.
Restart your computer and let Windows install the driver automatically.

Scan your HD

Press Windows key, type "cmd".
Right-click in Command Prompt and select "Run as Administrator". Click "Yes".
In cmd, type chkdsk and press Enter.
Wait for the end and restart your computer.

Check you memory RAM

Press Windows key and type "Windows Memory Diagnostic" and press Enter.
Click to "Restart now and check for problems (recommended).
During the process, check for any errors.

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Safi25

Did You find Any solution bro 🥲, I also tried everything same problem , and the worst part for me is that the Laptop is out of warranty

Safi25

Also it doesn't happen on Battery power or quiet Mode I don't understand what it is

Sherwin10

@Safi25 no I haven't found any solutions. I just play games on quiet mode. I'm assuming it's a board problem. Jus going to buy a different laptop brand.

Safi25

Mine Now even Crashes on quiet, only thing that works now is removing the plug

abctea

I also have the same problem. Tried update drivers and reinstall windows but not works.

I can only play games on unplugged mode.

Axxo

Let us do the basic steps first. First of all, we need to find out whether it is a hardware or software issue. Here are some of the steps to speed up or increase the performance your computer.

Try windows + r - on the run window - type msconfig - click ok
click on services
check - hide all microsoft services
click on disable all
click on startup
disable all the startup items
click on apply - ok - restart the computer.

Loading process will be very fast now..Note: You can always enable the services and startup items later or set it to normal startup from selective startup later on the General tab Try windows + r - on the run window - type appwiz.cpl - click ok
it will show you the list of programs
remove all the unwanted third party programs.
Please don’t remove any drivers.

If you are not sure , please don’t remove it. Try windows + r - on the run window type temp - click ok - it will show you the bunch of files - try ctrl + a - select all files - press the shift key and click on delete files Try windows + r - on the run window type %temp% - click ok - It will show you the bunch of files - try ctrl + a - select all files - press the shift key and click on delete files If you are not able to remove some files - click on skip and then click click on continue.. Try windows + r - on the run window - type cleanmgr - click ok
click on all the boxes except recycle bin and thumbnail

Delete the items which are checked Try windows x - on the menu - chose command prompt admin or power shell admin
click on yes
on the blue or black window type sfc /scannow
It will be running till 100 %Try to do a chrome reset
open chrome
click on three dots on top right corner
click on settings

Scroll down - go to advanced
click on restore setting to default
you will see reset settings - cancel
click on reset settings
Open chrome
it will work faster nowIf it is still not working then we have to do a refresh and resetclick on start - settings - update and security - recovery - reset this pc - get started or on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started It will show you keep my files and remove everything
chose keep my files
chose the account - type the password - click on local reinstall - click on reset
It will be in progress.
login to computer and start using the computer.
If it is still not working click on start - settings - update and security - recovery - reset this pc - get started
chose remove everything

click on local reinstall - just remove my files - click on reset
It will be in progressNote:If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact. Only the applications will be lostIf you do reset ( remove everything ) - you are doing a factory default. It will become like a day one computer. It will wipe out everything and take your computer to day one like a new computer. You can also do the recovery in an alternative way..There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously. It will go to repair mode. It will show you chose an option, continue, troubleshoot. If it is not going to repair mode, turn off the computer.

Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..It will show you chose an option, continue, troubleshoot
Go to troubleshoot - click on reset this pc
click on keep my files ( only applications will be lost ) chose your account and type your password - click on local reinstall - click on reset

It will be in progress If the keep my files option is not working Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset
It will reinstall windows. If the just remove my files is not working..Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset
It will reinstall windows. Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer. Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key. Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above.
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