acer nitro 5, AN515-55-562X USB-C Hub not working properly - Can't detect external monitor

Jacob7W

Hi,

I have an acer nitro 5, I used to have a dell docking station, which worked fine, but I had to give it back to work, as I was leaving the company. I recently bought 2 different hubs from amazon (1, 2). Both of them act same, Keyboard, mouse, external camera, all work fine, but I can't seem to get the monitors to detect.

When I connect the hub to laptop, a no signal pops up on the monitors and then goes blank/rest mode. I have tried using just one monitor, same issue.

I hve tried both hubs on a dell laptop, and working fine, no issues. I'm not sure why they don't on the acer.

Any help would be greatly appreciated.
Thank you

[Edited the thread to add model number to the title]

Jacob7W

Actually, when I connect the laptop, monitors do nothing, just a beep and then quick 2nd beep - after whch mouse, keyboard start working.

to summarise:
Dell docking station works fine on both laptop, the amazon ones only work on the dell laptop fine, but on acer, monitors don't get detecte, other accessorries work.