SFG14-73. Touchpad Media Mode Controls not working with Brave Browser

893kian
893kian Member Posts: 0 Newbie
edited July 2024 in Swift and Spin Series

So I recently bought the Acer Swift Go 14 OLED SFG14-73. Everything's going well but the media mode touchpad does not work with Brave browser. It works when I play media (Netflix, Youtube, etc) with Edge and Chrome. Is there anyway to fix this?

[Edited the thread to add issue detail]

Answers

  • billsey
    billsey ACE Posts: 35,617 Trailblazer

    Contact the developers of the browser and ask them to support media mode… It's not something Acer can do.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • dilip712
    dilip712 Member Posts: 1 New User
    edited July 2024

    It was previously working fine chrome and every browser suddenly few control like forward backward sign and play button is not work sound button are working fine on touchpad media control.

    I guess this happen after driver update hope they fix it soon

    14 SFG14-73T model

  • billsey
    billsey ACE Posts: 35,617 Trailblazer

    Sinc3e media mode is working with other apps, we know it's not a problem with the laptop or OS, which pins it down to the app itself…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Nordquell
    Nordquell Member Posts: 2 New User
    edited January 14

    Im facing similar problems right now on Acer Swift Go 14 (SFG14-73). It seems like the PixArt Touchpad Driver is needed for the touchpad media controls to work. I installed it and it tries to start PxiTpService.exe in the background. When i start the PxiTpService.exe, the cpu starts running high until i kill the process with task manager.

    My touchpad media controls also does not work. I can see all of them, but only volume control is responding. When i touch on play/paus, next, forward and fullscreen, nothing happens.

    My guess is that either the driver or something with .NET-Framework is corrupt. When you open Windows Eventviewer, you can see an application error and .NET-Framework error for the PxiTpService.exe.

    So this looks like something with the driver/service itself is wrong and we have to wait for an update.

    I also contacted Acer support about this, but the only resonded that it is a hardware problem and my laptop has to be repaired. Maybe give me a like or a response, if you have the same problem shown in Eventviewer.

  • aashikyadav
    aashikyadav Member Posts: 1 New User

    I am extremely frustrated with the experience I’ve had with your laptops. It’s been almost a year, and I haven’t been able to use the device properly due to recurring issues. Initially, I received a defective product, and after continuously following up with your support team for four months, I finally got a replacement. However, the replacement unit is also facing problems now.

    The biggest issue is with your support team—they do not provide clear answers, often mislead customers, and offer incorrect information. Unlike other companies, your support service does not even allow users to rate their experience based on interactions. The representatives talk in any manner they please, with no accountability.

    Currently, I am facing a major issue with the touchpad, which frequently stops working. I receive the following error message:

    "PxiTpService.exe Application Error
    The exception unknown software exception (Oxe0434352) occurred in the application at location 0x00007FF92B34BB0A."

    This ongoing frustration makes me feel like breaking the laptop out of sheer disappointment. I request immediate assistance in resolving this issue permanently.

    Looking forward to a prompt and effective resolution.