Why won’t my laptop let me sign in to my existing university microsoft account?

irekcis_rachel
irekcis_rachel Member Posts: 0 Newbie

I just recently ordered a new acer aspire 3 laptop and when I went to set it up, I tried using my existing microsoft account that I was given by my university and it would not work. I’d put in my given email and it would just pop up with a message saying that the account did not exist. However, I have been able to access the account from my phone through microsoft outlook, etc. I am unsure what to do or how to get the account to work because I need it for schooling.

Thanks!