Why is my sons brand new Acer Aspire 5 - A57G - Model no.N22C6 not charging? Please help.

Anubis268247
Anubis268247 Member Posts: 1 Newbie

Good evening.

We've just bought an Acer Aspire 5 A57G laptop this week for our son to use when he goes to secondary school.

Literally ordered it on Wednesday, had it delivered yesterday and started setting it up yesterday evening.

This evening I've continued to try setting it up and I've seen the battery running down and down. When I plugged in the charger it beeped, appeared to start charging then stopped charging.

Surely as it's brand new it's not unreasonable to expect that it would charge up when the chargers put in?

I've tried different plug sockets, I've tried plugging it in to a surge protected extension lead.

Does it only charge when it drops below a certain level?

Can anyone advise me what to do to get to the bottom of this please?