Usb 3.0 port enable pen drive but doesn't enable to charge mobile

sandyz77

Hello

I have acer Aspire V3-471G notebook with usb 3.0 port.In that port there is marked usb device charging

in manual also there is written that it can charge mobile when connected it to laptop using usb.

If i insert pendrive it enables to use that but when i connect mobile to laptop using data cable<usb> the mobile isnot charged..Why ??? please help me ..i m in prblem..i think the usb 3.0 isnot damaged but not chargin..it makes me in trouble.please help!!!!!!!!!!!!!!!!!!!!!11

Tommy-Acer

If the USB 3.0 port is seeing other USB devices properly, we know that the USB port is functioning properly.

That does not guarantee that the power off charging is working properly.

 

Make sure that the cable is a charging cable.  If that does not work, you may need to contact service for additional assistance.

Tommy-Acer

There is a difference between a data cable and a cable that will charge, although they can be the same.

 

Please ensure that you are using a charging cable, rather than a straight data cable.

sandyz77

Should the data cable be usb 3.0 device??

and 

can i be sure that this port isnot damaged??? Because it uses pen drive??

Tommy-Acer

If the USB 3.0 port is seeing other USB devices properly, we know that the USB port is functioning properly.

That does not guarantee that the power off charging is working properly.

 

Make sure that the cable is a charging cable.  If that does not work, you may need to contact service for additional assistance.