Ordered Acer spin Acer Spin CP714- 1WN 53M9 i5 chromebook, missing a Fingerprint Sensor?

mamajonez58
mamajonez58 Member Posts: 3 New User
edited 4:11AM in Swift and Spin Series

I thought when I ordered my Acer spin 714 i5 chChromebook that I ordered a Fingerprint Sensor. It arrived without one. When I look at the "my build" breakdown a fingerprint Sensor is included. Does that mean I should have one?

[Edited the thread to add model name and issue detail to the title]

Answers

  • billsey
    billsey ACE Posts: 34,013 Trailblazer

    Which specific model do you have? Your full model number is usually on the same sticker as your serial number, it should look something like CP714-xxx-xxxx. There have been a bunch of different CP714 model lines, with literally hundreds of different SKUs. Some have fingerprint sensors and some do not… With my Windows Spin the fingerprint is integrated into the power key.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • mamajonez58
    mamajonez58 Member Posts: 3 New User
    edited November 6

    Acer Spin CP714- 1WN 53M9

    Do you need the SN or SNID, also ?

    Chrom os

    Thank you for your response. Sorry it took me so long to get back….

  • Axxo
    Axxo Member, Ally Posts: 725

    Hi,

    Acer states for the Built-in Fingerprint Reader: "Specifications may vary depending on model and/or region". So, if this is not working/present you have the Spin 714 CP714-2W or CP714-2WN, confirmed in this link:

    https://laptopmedia.com/series/acer-chromebook-spin-714-cp714-2w-cp714-2wn/