CB311-11H says 'no internet' when connected to wifi

FranB999
FranB999 Member Posts: 3 New User

I need help diagnosing what's wrong with my chromebook.

For info, I have already tried a powerwash and it did not work.

I'm connected to wifi, but it continually says 'no internet' and won't let me log into Google/only use offline. I can use other websites fine weirdly, and no other devices in my home are having the issue, they are all on wifi fine.

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,429 Trailblazer

    Hi @FranB999 have you checked that the password is correct?
    You know, don't confuse zeros with oes, or the letter B with the number 8 or upper and lower case letters.
    I have seen cases of connecting with an incorrect password but still not being able to browse.
    Also check the DNS of the computer.

    Greetings.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
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  • FranB999
    FranB999 Member Posts: 3 New User

    Yep have double checked the password, it's all correct.

    What should the DNS be?

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,429 Trailblazer

    Normally it is set to automatic and uses the one provided by your internet provider, although the most commonly used is Google:

    https://community.acer.com/en/kb/articles/15224-como-cambiar-la-configuracion-de-dns-en-windows-11

    Greetings.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)