Why my acer nitro 5 is so slow, and throws blue screen and blink blank screen some times

spider_amrit
spider_amrit Member Posts: 2 New User

I recently bought the acer nitro 5 (Ryzen 7 with GEOFORCE GTX graphic) but even though not running the heavy software or playing game it become hang while surfing internet in chrome browser even some time while playing videos on you tube, and some time just reading pdf (less than 20 MB). Some time it throws the blue screen like ,<img> and some it become hang and blinks black screen and closes the open document (pdf) , Why this is happening? please give me solution and also I'm unable setup face lock using the web cam. how can i fix these problems. (the image below is representative image from google)

Answers

  • eGomes
    eGomes Member Posts: 4,734 Guru

    Welcome @spider_amrit,

    Generally, WHEA_UNCORRECTABLE_ERROR it could be related to such bad things as: CPU, disk drives (HDD/SSD), power supply issue or corrupted device drivers or memory RAM.

    Contact Acer Support in your country to request a warranty (RMA) on your device.

  • spider_amrit
    spider_amrit Member Posts: 2 New User

    i already did this but still there is problem

  • StevenGen
    StevenGen ACE Posts: 12,700 Trailblazer

    You haven’t got the laptop setup properly and there must be conflicting software that are causing these errors and/or the laptop has internal issues that cause these BSODs, as a new laptop like the Nitro 5 should not be having any BSODs like you are experiencing if its setup properly with windows updates, AMD drivers and Nvidia drivers and latest bios version. I suggest that you send your laptop to Acer tech support in your country and get Acer to fix this for you as your laptop is under warranty. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍