Fingerprint scanner not responding, can this be resolved?

tom7335
tom7335 Member Posts: 1 Newbie

I have attempted to setup the fingerprint scanner for windows hello and when it asks to place my finger on the scanner it does not respond at all. I have tried restarting laptop and have tried to uninstall and reinstall the driver but neither have worked.

Answers

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    What computer do you have? Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx. What OS is running on it? What does Device Manager show in the Biometric section?

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