My acer aspire 7, is totally black while keyboard have light switching on

Varunn2
Varunn2 Member Posts: 1 New User

Please provide me a suitable resolution for this. My product is only 4 months old. It make me fearful about my decision to buy a device which not last till their guarantee.

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @Varunn2

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Kindly go through the details from the link given below

    https://community.acer.com/en/kb/articles/75-acer-internal-battery-reset

    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    You have to press F2 button repeatedly as soon as you press the power button to access BIOS on laptop.

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