Purchasing a Predator Helios Neo 16 PHN16/71/78Y5 laptop with 5,000 eGift Voucher missing.

Feller

Good day Acer community.

I just wanna ask about the 5,000 eGift voucher mentioned by the website and the store itself upon purchasing a Laptop. I have recently purchased a Laptop from a brand store in the Philippines within the SM Mega-mall branch (Not telling the Store name for Privacy), and as told to have a free 5,000 Voucher that can be used to avail product within the SM store once I purchased the laptop, but I didn't receive any Voucher. The freebies Gaming chair also not received yet due to the reason of the store running out of stock. I'm not receiving any help from the store representative contact for now.

The 5,000 eGift Voucher is a big thing for us who value money and wanted to use it wisely, so I want to know how or what to do regarding this issue. I don't want this to escalate but a week has already passed, and I receive no help.

For info to the Acer community or management this is my public info of the purchased product.

• Item: Predator Helios Neo 16
• Code: PHN16/71/78Y5
• Date of Purchase: June 17, 2024
• Location: SM Megamall

Hoping to hear from anyone that could help. Thanks.

[Edited the thread to add model number to the title]

Feller

Update:

The eGift has been received by the set of 5x1000 Voucher to be used on all Under Armour items.