Partially black screen with the acer nitro 5 AN515-57

Jeison17
Jeison17 Member Posts: 4 New User
edited June 12 in Nitro Gaming

Hello, I have more than a year with the acer nitro 5 AN515-57 and lately after leaving a suspension screen it becomes partially black as I show in the picture, this is mostly a nuisance because it is solved after rebooting.

I would like to know if someone has happened and can give me help.

Thanks

Acer.jpg

[Edited the thread to add model number to the title]

Best Answer

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer
    Answer ✓

    Hi @Jeison17 It may be a problem with the graphics driver. You have installed the one provided by Acer and the Windows Update updates, or you have installed the one provided by the graphics card manufacturer. If this is the one you have installed, test it by installing only the one from Acer.

    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer
    Answer ✓

    Hi @Jeison17 It may be a problem with the graphics driver. You have installed the one provided by Acer and the Windows Update updates, or you have installed the one provided by the graphics card manufacturer. If this is the one you have installed, test it by installing only the one from Acer.

    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Jeison17
    Jeison17 Member Posts: 4 New User
    https://community.acer.com/en/discussion/comment/1280611#Comment_1280611

    Hi Alejandro_AC I understand that the graphic if it has its driver updated, in the images that I attach I think it shows, I also have all the updates of windows.
    Could it be something else?
    Anyway, I have already reinstalled all the drivers for both the card and the processor.
    thank you very much and I hope it works.
    Regards

    acewr 1.png
    acer 2.png

Categories