Facing Black Screen but Lights On Issue with Acer Predator Helios 300.

Canyaman7

I've been facing this issue for more than a year and haven't found a solution yet. When I use my laptop and leave it idle for some time, it goes into sleep mode. After a while, when I press any key, the screen remains black, and the mouse cursor does not appear. The keyboard lights stay on continuously, but nothing else happens.

I've tried using Ctrl + Shift + Windows + B to reset the graphics, but it doesn't work. Ultimately, when all other methods fail, I have to press the power button to shut down the laptop, which isn't good for its health and performance. This forced shutdown makes my laptop slow.

If there is any solution that can help resolve this issue, please let me know.

FrEaZeR

Are you starting windows with GPU ? if so use my last comment here >

https://community.acer.com/en/discussion/706370/predator-ph18-72-issue-with-screen-brightness

You need to start with Auto and later change to GPU .

Whenever i start windows with GPU the brightness is lower and can't change it also if the display turns off/sleep will result in a black screen (btw you don't have to force shutdown if you put the power button to shut-down when you press it , it will shut-down normally) .