Acer aspire 3, the laptop turns on , i accidentally hit the charger and my laptop went dead.

Haveaproblemdave
Haveaproblemdave Member Posts: 4 New User
edited June 4 in Aspire Laptops

was wondering if anyone could help so I’ve not used my Acer aspire 3 in a while (2 months or so) so when it go to plug it in it boots up all good until I see 100% which is very strange as it has been dead for awhile, i accidentally hit the charger and my laptop went dead. When I unplugged charger and I tried to turn it on it had a flashing light on the power light??

[Edited the thread to add model name to the title]
[Edited the thread to add issue detail]

Best Answer

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,311 Trailblazer
    Answer ✓

    I cannot confirm this from the community, but it may be that the internal connector of the computer is affected and the power supply connector is not making good contact, I don't know, you would have to try with another charger.
    You would also have to measure the voltage output of the power supply and check that it is not the problem.

    Thanks, greetings.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,311 Trailblazer

    Hi @Haveaproblemdave please indicate the exact model of the equipment so that we can see the LED message.
    It is normal that after a while it shows 100%, it is the information that it had when it was turned off, but once it is turned on it will take the updated value again.
    What I don't understand is what you are saying, does it mean that the power supply after suffering a crash, when connecting it to the equipment it does not charge and shows that LED message?

    Greetings.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Haveaproblemdave
    Haveaproblemdave Member Posts: 4 New User

    Thank you for replying I will edit this shortly with the model number but the laptop was connected to the power and when the wire was knocked it turn off. I left the laptop on charge for 5 mins and when I unplugged it then the blue light started to flash

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,311 Trailblazer

    Was the impact on the connector part of the equipment?

    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Haveaproblemdave
    Haveaproblemdave Member Posts: 4 New User
    edited June 5
    https://community.acer.com/en/discussion/comment/1279331#Comment_1279331

    Kind of yeah, I picked up the laptop for a second and when I placed it down my hand hit the charger and it was then when the screen was black

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,311 Trailblazer
    Answer ✓

    I cannot confirm this from the community, but it may be that the internal connector of the computer is affected and the power supply connector is not making good contact, I don't know, you would have to try with another charger.
    You would also have to measure the voltage output of the power supply and check that it is not the problem.

    Thanks, greetings.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Haveaproblemdave
    Haveaproblemdave Member Posts: 4 New User
    https://community.acer.com/en/discussion/comment/1279418#Comment_1279418

    thank you so much for helping it’s at the repair shop now!!

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,311 Trailblazer
    edited June 7

    Ok, tell me if it's resolved and what the problem was, thank you.
    Greetings.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)

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