CP311-3H-K3WL Chromebook wont update

ItsBells16
ItsBells16 Member Posts: 1 New User
edited May 23 in Chromebooks

Hi, I've had this issue for a while and have decided to actually do something about it. My model is CP311-3H-K3WL. The version is 81.0.4044.127 and I know it's it's supposed to be like at 125.0.6422.76 or something but it won't update. And it says there isn't anymore updates. It has been causing a lot of problems, especially with downloading extensions. Should I put my Chromebook into recovery mode? Should I contact support? Or is there something else I can do?

[Edited the thread to add model name to the title]

Answers

  • billsey
    billsey ACE Posts: 34,672 Trailblazer

    Try a manual recovery using a different computer and the Chromebook Recovery extension to the Google Chrome browser. You will need a flash drive and it will put the current version on that drive. Then follow the instructions to recover your Chromebook and it will rewrite the OS with the latest one supported for your machine.

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