Acer Extensa (2023) AMD Ryzen 5 Quad Core 7520U is not turning on.

Johnbritomanoj
Johnbritomanoj Member Posts: 1 Newbie
edited May 22 in TravelMate and Extensa

"Hey community, my Acer Extensa (2023) laptop with an AMD Ryzen 5 Quad Core 7520U is not turning on. When I try to switch it on, the screen remains black, but the lights are working. Can you help me?"

[Edited the thread to add issue detail]

Answers

  • billsey
    billsey ACE Posts: 34,672 Trailblazer

    Give us the full model number. Your full model number is usually on the same sticker as your serial number, it should look something like EXxxx-xxx-xxxx. Describe in more detail which lights are on, what color they are and whether they are flashing or not. Did you try to force a shutdown with a long press of the power button?

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