How to solve blue screen issue and keys are also not working

Urvi
Urvi Member Posts: 1 Newbie

problem regarding blue screen issue and keys are not working when I want to restart it

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    We have to try to diagnose the crashes before anything else. What computer do you have? Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx. Can you take pictures of the BSOD? There is often enough detail there to pinpoint the issue.

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