Acer spin 5 fresh installation with issues like touchpad, wi-fi, etc.,

Lambert93754
Lambert93754 Member Posts: 2 New User
edited May 17 in Swift and Spin Series

after trying the laptop for 2 days I decided that I will keep it and started the clean install of windows 11 (first I tried win 10 but because it had the same problems I decided to install 11), during setup I just said I have no wifi and when I entered the desktop the touchpad wasnt working and there was no wifi option whatsoever, tried now for over 3 hours to fix it but to no avail, only found touchpad drivers and still no wifi, Im out of ideas what could I do, I didnt use any acer software for that because Im used to regular formating of my pc and so I thought it would be as easy as just installing from usb and thats it, does anyone know what could I do to get the laptop working again

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,537 Trailblazer
    edited May 17

    I recommend bringing the laptop to Acer Services to restore the system to factory default under warranty or for a small service fee, once you get the laptop back make a Windows USB recovery flash drive for future issues and get a 4TB Seagate Backup Plus ($80) or similar backup drive to back up your entire boot drive before you install a new OS or update your laptop. Then uninstall all the bloatware, 3rd-party programs, browsers, trial versions, MS 365 1-year free subscription and McAfee AV, you need to download the McAfee uninstaller from their website for that. 😉

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    Which of the many Spin 5 models do you have? Does Device Manager show errors or warnings?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Lambert93754
    Lambert93754 Member Posts: 2 New User

    Never mind, got the internet via usb tethering from my phone and it menaged to download drivers, fixed in the end but I needed to get some sleep to remind myself of this solution