My Nitro 5 (AN515-46) keeping shutting down when im playing

evandrocaminha

I've exhausted numerous troubleshooting steps in an attempt to resolve this issue, including updating drivers (BIOS, Graphics Drivers, and AMD Software) and restoring my Windows system. However, the problem persists specifically during gaming sessions, but it's inconsistent—some games run smoothly without any issues, such as Resident Evil 4 Remake and The Last of Us, while others like Metro Last Light and Dragon's Dogma, which are older and less resource-intensive, consistently cause my notebook to shut down after around 15 minutes of gameplay.

During these shutdowns, I've attempted to restart the laptop by pressing the power button, but it only responds after the second or third attempt. I'm at a loss for what else to try. While I initially suspected overheating, as evidenced by the smooth performance of heavy-duty games like The Last of Us, this hypothesis doesn't hold up when considering the shutdowns during less demanding titles (the temperature of GPU stay between 65-80, and CPU 75-90)

Any insights or suggestions would be greatly appreciated. Thank you in advance for your assistance

Alejandro_AC

Hi @evandrocaminha It could be a driver conflict problem with the games, try performing a system repair:

-Open Terminal (administrator)
-Type or copy and paste the following commands, one by one:

• sfc /scannow

• DISM.exe /Online /Cleanup-image /Scanhealth

• Dism.exe /Online /Cleanup-Image /CheckHealth

• DISM.exe /Online /Cleanup-image /Restorehealth

• Dism.exe /Online /Cleanup-Image /startComponentCleanup

Restart the computer and see if it solves the problem.

All the best.