my screen seems washed out when i plug in the charger

krep
krep Member Posts: 7 New User

hello this issue started around a month ago where when i plug in my laptop the screen seems washed out and black starts to seem grey. i issued a community post in this website where a mod told me to uninstall intel display driver and it worked but after some time the problem came again i would like to know if i can fix it

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,313 Trailblazer
    edited May 15

    HI @krep is the power supply the original one that came with the equipment when you bought it?
    Is the graphics card driver the one provided by Acer or have you installed the one from the graphics manufacturer? It is advisable to install the one provided by Acer and let Windows Update offer updates.

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • krep
    krep Member Posts: 7 New User

    @Alejandro_AC i have checked the acer website for intel display drivers but there isnt any so you could say i haven't updated my intel display drivers but i do my windows updates frequently and it has done nothing to this problem and yes i do use the same power supply that acer supplied

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,313 Trailblazer

    Please tell me the exact model of the equipment.

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • krep
    krep Member Posts: 7 New User

    PA-1900-32

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,313 Trailblazer

    That is the power supply information, I am referring to the device model to look for the driver download page.

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)