My Acer Nitro 5 Battery stucks at 0% and not increasing

shaaban
shaaban Member Posts: 2 New User
edited May 2024 in Nitro Gaming

My laptop battery goes is at 26% while i've plugged in but it seems to be stuck so i restarted my laptop since it says 0% and not increasing.

Help me out to solve this

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,911 Trailblazer
    edited May 2024

    Hi @shaaban please tell me the exact model of the computer and the version of Windows installed to consult the service manual and see if it has reset options, which would be the first step to try to solve the problem and rule out a physical problem with the battery or the power supply current.

    Thank you.
    All the best.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • shaaban
    shaaban Member Posts: 2 New User

    Hi @Alejandro_AC thanks for the reply.
    My Serial no.: NHQL3SI0043340947C3400
    and windows version 11 23h2

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,911 Trailblazer

    Please delete the serial number, is this your model?

    Nitro AN515-47

    If the model is correct, apply the reset options and check the result:

    All the best.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)