Acer - Predator Helios Neo 16 SCRATCHY AUDIO

Spillboy
Spillboy Member Posts: 15 Troubleshooter

The First unit I bought had this issue and I immediately returned it and bought another. Sporadically I get really bad scratchy audio and I've tested it out using multiple browsers, pandora, youtube etc.. It's really bad using the speakers built into the laptop or output to headphone Jack speakers. I have tried two different kinds. Yet there is no issue streaming to Bluetooth headset or Bluetooth speakers . Such a pain to ship the whole thing off for this warranty item, but I guess there is no fix? I've tried uninstalling/reinstalling/updating audio drivers, but no use. Anyone?

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,618 Trailblazer

    Hi,

    You could try this, if you like and let me know whether it helps, I have no connection with the creation of this App but have been using for a long time and I found it to be very useful.

    Download and install Fx Sound. it's a free program, it might help resolve your sound quality.

    https://www.fxsound.com/download

  • Spillboy
    Spillboy Member Posts: 15 Troubleshooter

    The First unit I bought had this issue and I immediately returned it and
    bought another. Sporadically I get really bad scratchy audio and I've
    tested it out using multiple browsers, pandora, youtube etc.. It's
    really bad using the speakers built into the laptop or output to
    headphone Jack speakers. I have tried two different kinds. Yet there is
    no issue streaming to Bluetooth headset or Bluetooth speakers . Such a
    pain to ship the whole thing off for this warranty item, but I guess
    there is no fix? I've tried uninstalling/reinstalling/updating audio
    drivers, but no use. Anyone?