Laptop suppose to turn fully off when factory resetting & not turn back on aspire a515-51g-84sn

loganlarrabee
loganlarrabee Member Posts: 1 Newbie

uh well my acer aspire a515-51g-84sn, i was factory resetting it bc it was slow, so i went though the windows 11 reset thing and it was saying "getting ready to reset " and when it reached 100% my pc turned off and the screen went black and the light up keys turned off, is it done reseting, is it still resetting? should i press the power button to turn it on?

Answers

  • ian1977
    ian1977 Member Posts: 3 New User

    hello there yes this is normal behavior after full reset for screen to stay black just switch it back on and wait until windows comes back on the screen will come back on dont worry. plug laptop into charging outlet unless fully charged that will ensure windows can finish reset as windows 11 is all app based so itl take bit longer depending on laptops cpu and ram ect