No NitroSense,fresh drivers, issues with camera and keyboard backlight for new model AN16-42

Filbertinos
Filbertinos Member Posts: 2 New User

I just bought fresh model
https://www.acer.com/us-en/support/product-support/AN16-42/NH.QSLEU.004/downloads
I have some issues
- backlight for keyboard can not be configured (no Nitro Sense at product page ) and off after Windows 11 load, but working at UEFI, sometimes it is on, but after trying to change brightness it is switching off and stays in that state. Can someone suggest me something for that issue or I should only wait for Nitro Sense?
- web camera stopping to work after some time, but after fresh install it working. All drivers that are available for camera installed. After some time or restart something happening and it stop working.
Please help me with that issues or suggest where should I write to solve that? From my side it is looking like software and driver issues, not hardware, but maybe I am wrong and I have a bad luck with some defects?
I am really surprised that users can buy that model but Nitro Sense is not available and drivers are raw.

Answers

  • Filbertinos
    Filbertinos Member Posts: 2 New User

    Firmware also updated for recent version, no luck

  • Arskiz
    Arskiz Member Posts: 1 New User

    i had to downgrade to windows 10 because of the stutters and constant issues with nitrosense app, and now that i went to the acer website and installed the nitrosense, it wont open, just cursor rolling when pressing the nitrosense key, and nothing happens.