AN515-57 The keyboard doesn't work outside the desktop but works fine within apps

tarubluu
tarubluu Member Posts: 3 New User
edited May 2024 in Nitro Gaming

Hello everyone, I've been experiencing a strange issue with my computer lately. When I turn it on, the keyboard LEDs stay on constantly (normally they turn off after a few seconds because I don't usually use the LEDs). The keyboard doesn't work when I try to type in the desktop environment or when I use the Start menu, but it works fine within applications like Chrome or other software that I open using the mouse. When I restart the computer, it takes a very long time to load and eventually gets stuck, forcing me to turn it off using the power button. After restarting again, everything seems normal, but the problem reappears the next day. Has anyone else encountered this issue? Please help me with this. Thank you in advance

My specs : Nitro AN515-57 - Win 11 ver 23H2

[Edited the thread to add model name to the title]

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