Acer Chromebook CB3-532 recovery media errors with The Security module on the device is not working

SJBoettger

Chromeos recovery media was created for this specific chromebook.

Running the recovery media results in an error screen that says:

The security module on this device is not working, Please refer to this URLfor mroe information:

https://www.google.com/chromeos/recovery

However, the note on that page regarding recovery states:

“The security module on this device isn't working”

First, ask our experts for help:

1. If you use your Chromebook at work or school, contact your administrator. Administrators should contact Google support.
2. Chat with experts on the Chromebook help forum.

If you still have problems, contact your manufacturer to repair your Chromebook.

I'm at this last step of contacting Acer to find out what needs to be done. Is this a hardware issue that I cannot fix with recovery media?

Thanks for any advice you can give.

billsey

Possibly, as long as it's not an enterprise version with the extra security in the OS.