Acer Device Enabling Service V2 keeps stopped working in reliability monitor - Predator PHN16-71

Source
Acer Device Enabling Service V2

Summary
Stopped working

Date
‎5/‎1/‎2024 8:51 AM

Status
Report sent

Description
Faulting Application Path: C:\Windows\System32\DriverStore\FileRepository\acerdeviceenablingservicecomponent.inf_amd64_b14c5aaaf7d6a16e\ADESv2Svc.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: ADESv2Svc.exe
Application Version: 1.0.0.3010
Application Timestamp: 6507bc3b
Fault Module Name: ADESv2Svc.exe
Fault Module Version: 1.0.0.3010
Fault Module Timestamp: 6507bc3b
Exception Code: c0000005
Exception Offset: 0000000000033f20
OS Version: 10.0.22621.2.0.0.768.100
Locale ID: 17417
Additional Information 1: 5f51
Additional Information 2: 5f51fa61c622759a699593b1da201cd6
Additional Information 3: e796
Additional Information 4: e796040bb777dec1e6b7d631272425cd

Extra information about the problem
Bucket ID: 20cbc7cf1b535fce44dd9db27b0cfbfd (1503531240505801725)

Accepted answers

All comments

Puraw

https://community.acer.com/en/discussion/704993/acer-device-enabling-service-v2-keeps-stopped-working-in-reliability-monitor-predator-phn16-71

Just uninstall the Acer Device Enabling Service V2 in "Add or remove programs", you don't need any of the Acer apps, see this thread:

https://community.acer.com/en/discussion/698832/acer-background-processes-what-kind-of-services-are-these-and-can-i-disable-them

iTechbro

https://community.acer.com/en/discussion/comment/1273708#Comment_1273708

Hi, Actually I needed to have the acer predator sence and other neccesary bloatwares to run in my laptop. your suggestions were indeedly usefull and removed uncessary bloatwares. Thank you!

I have identified the issue and found a solution. The issue was windows was using old driver for Acer Device Enabling Service V2 version 1.0.0.3010 driver and windows update did not recognice a newer version for this. So I had to find a never version 1.0.0.3012 which solved my app crash issue. now everything is smooth and all Predator sense options are working without any issue. I will post the steps I followed if anyone came across the same issue.

Download the latest driver(3rd party - I could not find anywhere else) - https://www.drvhub.net/devices/other-devices/acer/device-enabling-sevice-v2

Stopped Acer Device Enabling Service V2 in task manager.

Removed the old driver using CMD - Type pnputil /enum-drivers and press Enter to list all the drivers installed on your computer and Find the driver you want to remove and note its published name, which is in the format oemXX. inf, where XX is a number. Then type pnputil /delete-driver oemXX.inf /uninstall /force