Tried to connect 100W charger to c connector (thunderbolt4) can't see anything in helios 16 phn16-72

Helios_Neo
Helios_Neo Member Posts: 5

Tinkerer

edited April 30 in Predator Laptops

I recently bought predator helios neo 16 (phn16-72).

Then install win11, when i tried connect 100W charger to c connector(thunderbolt4)

i can't see anything, system show me it's just slow charging.

In thunderbolt control center show nothing and in device manager i can't find USB4(TM) devices like below


Of cource, i updated all system and driver.

Even reinstall thunderbolt driver and utility.

[Edited the thread to add model number to the title and to add issue detail]

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