Acer Nitro 5 ANV15-51 mouse lagging

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Arzybek
Arzybek Member Posts: 5

Tinkerer

edited April 29 in Nitro Gaming

Hello everyone. I bought a brand new Acer Nitro 5 ANV15-51 laptop (Core i5 13420H 16GB / SSD 512GB / GeForce RTX 3050 6GB / NO OS / NH.QNCER.002). I installed Windows 11 as the operating system. It didn’t want to install right away, so I had to download the IRST driver from the official website onto a disk (https://www.acer.com/ru-ru/support/product-support/Nitro_ANV15-51).

I installed it and logged in. I started downloading drivers from the same site in order. I followed the scheme: if the name and company are the same, I downloaded only the latest version. If different companies but one name, I downloaded both versions, because I don’t know exactly which manufacturer is in my version. I downloaded and got such a list:

XPERI DTS Utility_XPERI_1.11.14.0_W11x64_A

GeForce_Experience_v3.28.0.412.exe

Acer Care Center_Acer_4.00.3056_W11x64_A

Airplane Mode_Acer_1.0.0.10_W11x64_A

Audio Console_Acer_1.0.3.0_W11x64_A

Audio Console_Realtek_1.47.309.0_W11x64_A

Audio_Realtek_6.0.9579.1_W11x64_A

Bluetooth_Intel_22.230.0.2_W11x64_A

Bluetooth_MTK_1.1036.0.368_W11x64_A

Chipset_Intel_10.1.36.7_W11x64_A

DES Driver_Acer_1.0.0.3010_W11x64_A

DPTF_Intel_9.0.11202.31222_W11x64_A

Fingerprint_ELANTECH_3.6.11001.11201_W11x64_A

Fingerprint_Synaptics_5.5.7.1124_W11x64_A

Intel GNA_Intel_03.00.00.1457_W11x64_A

IO Drivers_Intel_30.100.2221.20_W11x64_A

IRST_Intel_19.5.1.1040_W11x64_A

ISST_Intel_10.29.00.9467_W11x64_A

Lan_Realtek_10.063.1014.2022_W11x64_A

MgmtEngine_Intel_2306.4.3.0_W11x64_A

Nitro Sense_Acer_4.5.975_20230809_W11x64_A

Quick Access_Acer_3.00.3052_W11x64_A

TouchPad_ELANTECH_27.6.1.1_W11x64_A

TouchPad_Synaptics_19.0.25.11_W11x64_A

VGA Utility_NVIDIA_31.0.15.4618_W11x64_A

VGA_Intel_31.0.101.4146_W11x64_A

VGA_NVIDIA_31.0.15.4618_W11x64_A

Wireless LAN_Intel_22.230.0.8_W11x64_A

Wireless LAN_MTK_3.3.0.852_W11x64_A

XPERI DTS Utility_XPERI_2023.2.0.0_W11x64_A

XPERI DTS_XPERI_1.11.10.0_W11x64_A

All from the same official site. I installed them in the order of download. I installed the I/O drivers before installing the drivers for the touchpad/touchid, as stated on the official site. Then I realized that some drivers, such as for the touchpad, come from 2 companies, probably because different ones were used in different versions. But I installed both versions of the driver. For example, Symantec and Elantech. And after installing Elantech, it asked for a reboot. Then I looked in the device manager, it turns out I have Symantec, I ran install_drivers.cmd of semantec again (most drivers come with such a cmd or bat, which installs the drivers itself, I ran these files everywhere). But I noticed such a problem: the touchpad itself works fine, but the USB mouse somehow lags. Although the mouse itself on the PC and another laptop seems to work fine. Now I’m sitting here thinking, did I install extra drivers from here, or does Windows itself determine the necessary and unnecessary ones just not used? If not, then how to understand which ones are not needed and how to delete them now? All drivers at the same time seemed to install normally, except that XPERI DTS Utility_XPERI_1.11.14.0_W11x64_A gave some kind of error, but it seems this is just some kind of utility for managing audio, not critical and not related to the problem. Otherwise, everything seemed to install normally and after executing cmd/bat it showed “install completed successfully, press any key to exit”. Why might there be mouse lags? It seems to hang in some cases and appears in another place. Tried to insert into three different connectors, it is observed on all of them, while touchpad itself works just fine. Thanks in advance for your help.

[Edited the thread to add model name to the title]

Best Answer

  • Arzybek
    Arzybek Member Posts: 5

    Tinkerer

    Answer ✓
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    It was a wired mouse, but anyways, it seems the problem was in the laptop. After a day of use, it simply turned off, showing no signs of life, even the battery charge indicator did not light up, although I did not even stress test it. I returned it, they gave me another of same model, installed all the drivers on the new one, the new one has no problems with the mouse.

Answers

  • JackE
    JackE ACE Posts: 44,627 Trailblazer
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    Put a fresh battery in the mouse. Then try it again.

    Jack E/NJ

  • Arzybek
    Arzybek Member Posts: 5

    Tinkerer

    Answer ✓
    Options

    It was a wired mouse, but anyways, it seems the problem was in the laptop. After a day of use, it simply turned off, showing no signs of life, even the battery charge indicator did not light up, although I did not even stress test it. I returned it, they gave me another of same model, installed all the drivers on the new one, the new one has no problems with the mouse.

  • JackE
    JackE ACE Posts: 44,627 Trailblazer
    Options

    Good decision! Thanks for reporting back. 🙂

    Jack E/NJ