BSOD | VIDEO DXGKRNL Fatal Error in Acer Aspire 7 A715-76G

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aksh_jswl
aksh_jswl Member Posts: 11

Tinkerer

edited April 28 in Aspire Laptops

While using (or leaving idle) my device for an hour or so either I get this BSOD [Video_dxgkrnl_fatal_error] or NVIDIA GPU stop working (not functional in task manager).

Device info:-
Acer Aspire 7 A715-76G
Processor 12th Gen Intel(R) Core(TM) i5-12450H   2.00 GHz
Installed RAM 16.0 GB (15.7 GB usable)
GPU NVIDIA GeForce RTX 3050 (4 GB)  [running driver - 31.0.15.3210 OEM's recommended]
Windows: Windows 11 Home Single Language
Version 23H2
OS build 22631.3527

I've tried the following :-
- reinstalling the graphics driver from acer's website and tried latest one as well.
- removed the graphics driver using DDU in safe mode and reinstalling the latest one while windows update is paused and windows defender is disabled.
- updating drivers from Nvidia.
- formatting the windows.(removed all my files and did a fresh install like a new laptop) 
- Got the motherboard changed by Acer's service center.
I tried to do all the stuff: Drivers, Bios and Windows are up-to-date.
STILL THIS PROBLEM PERSISTS.

All the dumps created has same error, as checked on BlueScreenView, Bug check code: 0x00000113

Appreciate if anyone could help me with this issue.

[Edited the thread to add model number to the title]

Answers