Ram upgrade Acer nitro 5 AN517-55-53ZU, bought 32gb ram instead of 16gb and dont get picture

Peter92

Greeting!
I would have such a problem that I bought 32gb ram instead of 16gb.
Factory 2x8gb 3200mhz.

The brand of the Laptop is Acer Nitro 5 AN517-55-53ZU
(12th gen I5 12500H CPU, RTX3050)

What I bought is 2x16gb 3200mhz.
With the new ram, I can't get a picture, only the keyboard lights up, the fans spin up, stop and after a few seconds spin continuously.

My observation is that the new rams work perfectly in the second slot.
None in the first slot.

It doesn't give a picture even after a long wait.

If I use it mixed with the old one, the rams also work with 24 GB so that I have to put the old ram in the first slot and the new ram in the second slot.

According to the Aida program, dual channel still works without problems.

What can be wrong if I use the new rams together?

The ram brand is 32GB 3200MHz DDR4 RAM Kingston Fury Impact notebook memory CL20 (2x16GB) (KF432S20IBK2/32)

[Edited the thread to add issue detail]

billsey

That memory is XMP profile memory and will not work at full speed on your laptop. You need regular DDR4 instead of XMP.