my acer predator helios neo 16 (PHN 16-71) keyboard rgb lights stopped working.

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lizardon
lizardon Member Posts: 1 New User
edited April 13 in Predator Laptops

i do not know what caused it but it happened when i downloaded windows 11 and predator sense. the lights show up when i start up the laptop but goes away when the "sign in" screen appears. i suspected predator sense might be the issue and uninstalled it but the issue still remains. i only owned this laptop for less than a week. anyone knows about this issue? i searched online but im still clueless. thanks! i doubt its a hardware issue since the lights still works normally but only disappears when the laptop fully starts up

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  • JackE
    JackE ACE Posts: 44,549 Trailblazer
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    > > i do not know what caused it but it happened when i downloaded windows 11 > >

    What do you mean by downloading Win11? Does this mean you tried to overwrite the Acer OEM factory-installed Win11 version with a generic Microsoft Win11 version?

    Jack E/NJ