I want warranty claim, My laptop mouse and fingerprint is not working

Raushankr123
Raushankr123 Member Posts: 1 New User
edited April 13 in Windows 11

My laptop mouse and fingerprint is not working

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,332 Trailblazer
    edited April 13

    Tell us your full Acer laptop model. Your touchpad may need to be enabled first in Windows settings (see picture) and Hello Fingerprint may not have been setup properly, don't install fingerprint and touchpad drivers as you may be downloading the wrong ones, uninstall 12C HID and fingerprint drivers in Device Manager and just reboot, Windows11 will install the correct drivers.

  • billsey
    billsey ACE Posts: 34,206 Trailblazer

    If you want to go ahead with a warranty claim, you will have to contact Acer support. We are just a community of other Acer users, not their support department.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.