PH315-55-76PF having bd prochot triggered even when everything is 40 degrees celcius

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Answers

  • JackE
    JackE ACE Posts: 45,132 Trailblazer

    Which service center?

    Jack E/NJ

  • jhereg35
    jhereg35 Member Posts: 15 Troubleshooter

    Sorry gave them some time to fix this, 2nd time is the charm, they realized motherboard is not okay and they've ordered one, almost a month since I've sent it first but it's okay i guess, i hope they don't break anything

  • JackE
    JackE ACE Posts: 45,132 Trailblazer

    Did you ask how long it will take before you get it back?

    Jack E/NJ

  • jhereg35
    jhereg35 Member Posts: 15 Troubleshooter

    yeah and they didnt answer just said we are waiting for motherboard to arrive in this country, it's been just over 12 days since second trip so afaik they got 21 days to fix it so 9 days left until they do it & send back

  • jhereg35
    jhereg35 Member Posts: 15 Troubleshooter

    update: thank you for all your time, at 2nd try they've read what i wrote on paper alongside my laptop, which was basically what you've said here and i also told customer support there that they could always check this link just to see what they should do, they changed my motherboard and now i dont get bd-prochot issue and laptop overall seems healthy with no problems

  • JackE
    JackE ACE Posts: 45,132 Trailblazer

    Congratulations on your perseverance! Thanks for reporting back. 🙂

    Jack E/NJ