Heating issue on the predator Helios neo 16

AFZALKHAN

Dear community friends,

Last month i encountered a heating issue on my acer predator Helios neo 16.problem is on motherboard so technician place the order for motherboard .i waited for 1 month to get that motherboard.yesterday I got the motherboard.arrived motherboard is also a defective piece.then technician requested for another motherboard.suddenly i raise my voice for laptop replacement.then they ask me to send the box and laptop accessories to their banglore warehouse.i don't know why they are asking.

Probably they will recheck and send the same piece to me .did anybody know what is the reason they are asking for that ?. when technician install a ssd in the new motherboard it will not turn on . without SSD, motherboard is working perfectly fine .they tried another SSD also still the display is not turning on.so I said technician to please install latest bios/firmware using usb storage .because it comes from taiwan probably they will not flash the bios .but he say that we cannot do that thing because thier head also examined this thing and they approved for motherboard replacement.then suddenly warehouse team contacted them to courier the laptop with box .I don't know what happened?

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TriforceParas

Hay man i have very similar problem as yours

I have Acer Predator Helios 300 PH315-53 i7 10870H RTX3060 bought in June 2021 and its motherboard got burned on 14th March 2024 and since then Acer has done almost 4 Motherboard replacement but all of the replacement boards were defective i asked them to replace or refund the laptop and they simply refused to do so saying its against warranty T&C

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But whatever you do get a refund from acer and complete all the formalities they ask just get refund and get out of acer.

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