Headphone mic not working or not recognized in Linux mint with Helios Phn16-71-768W

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  • JackE
    JackE ACE Posts: 44,691 Trailblazer
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    What happens to the external mic if you first mute the internal mic?

    Jack E/NJ

  • Pranav33
    Pranav33 Member Posts: 15 Troubleshooter
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  • JackE
    JackE ACE Posts: 44,691 Trailblazer
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    Was Pavucontrol ever installed and run while the headset was plugged in? If not, open software manager. Search 'pavu' and install the Mint version.

    Jack E/NJ

  • Pranav33
    Pranav33 Member Posts: 15 Troubleshooter
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    I think it wasn't installed while the headphone was plugged in. But even though I installed it with headphone plugged in, it didn't work.

  • JackE
    JackE ACE Posts: 44,691 Trailblazer
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    A Mint sound firmware update has just been released. Please install it before proceeding.

    Then post 2 screenshots of PavuControl as it opens. One with the headset unplugged. And the other with the headset plugged in.

    Jack E/NJ

  • Pranav33
    Pranav33 Member Posts: 15 Troubleshooter
    edited April 4
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    Installed the new update of mint sound firmware, and here are the 2 screenshots:

    One with the headset unplugged:

    the other with the headset plugged in:

  • JackE
    JackE ACE Posts: 44,691 Trailblazer
    edited April 4
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    What happens when you click at each red spot shown below?

    Jack E/NJ

  • Pranav33
    Pranav33 Member Posts: 15 Troubleshooter
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    Nothing happened, only the internal mic got disabled, external still not working.🙁

  • JackE
    JackE ACE Posts: 44,691 Trailblazer
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    OK Looks like many older 3.5mm plug-wired headsets that are primarily advertised & sold for Windows have same issue on newer PCs. The scar and your other old headsets may fall into this category. This suggests a kernel level incompatibility.

    Since the older 3.5mm audio connectivity standard is being phased out in favor of bluetooth and usb connectivity, a kernel fix is unlikely to happen anytime soon. Many folks claim the issue can be solved either by switching to a wireless bluetooth headset or using a USB port via an inexpensive 3.5mm USB-2-Jack adapter for older Windows 3.5mm headsets like your scar.

    Jack E/NJ