Predator Sense Keyboard lighting bug in Helios Neo 16

Kenrumi

Hey guys, I see many acer users experiencing this kind of issue. I'm using Predator Helios Neo 16 and I'm experiencing a bug in the keyboard lighting, the settings I set it to won't save and will automatically set the effect to static instead of wave which is the the one I want, also the colors will go to it's default which is color blue even if I changed each section to different colors. I restarted my laptop and it fixed the issue momentarily and then it happened again. I am hoping acer will fix this bug as you know the predator lineup is quite costly and this bug is really annoying.

[Edited the thread to add model number to the title]

Jack22

@Kenrumi

Try the below step

Install the program normally as you did before (I would suggest to run a clean uninstal with a 3rd party software like Revo Uninstaller too). Then update it normally through the Microsoft store (won't affect the issue/fix).
Then, when the keyboard backlight goes off on Windows, go to Task Manager>Services. Find AcerLightingService and start it again.