I have acer nitro 5 AN515-58. My Battery is still at 0 Percent

kyokoo

Hiiiii please help mee!!!

I have acer nitro 5 AN515-58 I been using this for almost a year but now I experience something strange. My laptop always stays on a 0% battery even though I charge it for a longer time. And I don't know how to fix it.

[Edited the thread to add model number to the title]

William_mk2

@kyokoo

Please charge the battery continuously to laptop and once it reaches 100% unplug the charger. Check the timings of how long it gets charged and how long it take for the battery to drain.

Do this for 3 times and note the timings.

Try windows x 
go to device manager 
expand Battery
right click on all the items below battery – uninstall 
Restart the computer 

It should work fine

Puraw

https://community.acer.com/en/discussion/702057/my-battery-is-still-at-0-percent

If it is just the battery meter but everything else is working you have to reset the BIOS to factory defaults with F9 (in BIOS) and save settings, reboot to Windows and uninstall the 2 battery drivers (see red circles on picture below). Just reboot.

William_mk2

@kyokoo

I am really sorry for the inconvenience..   Let us do the basic steps first..

Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

Kindly go through the details from the link given below

https://community.acer.com/en/kb/articles/75-acer-internal-battery-reset

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
 
If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
 
It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

Try windows x 
go to device manager 
expand Battery
right click on all the items below battery – uninstall 
Restart the computer 
 
It should work fine.. 

William_mk2

@kyokoo

If you are still facing the same issue, so it's likely the battery meter needs to be recalibrated. If your AcerCareCenter does not have the option to calibrate the battery meter, follow these directions

1. With the laptop turned off, connect the AC adapter and wait for the battery charge LED to turn from solid orange to solid blue.
2. Turn the machine back on.
   
3. Disconnect the AC adapter.
4. Use battery power until the battery-low warning appears.
5. Reconnect the AC adapter and fully charge the battery again.
6. Follow these steps again until the battery has been charged and discharged three times.

It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

Try to change the battery and check.

kyokoo

Thank youu for your response guysss. I encounter new issue it says that my laptop are need to plug in even though it is in a 83 percent it jump from 0 to 83% after unplugin it…..

William_mk2

@kyokoo

Please charge the battery continuously to laptop and once it reaches 100% unplug the charger. Check the timings of how long it gets charged and how long it take for the battery to drain.

Do this for 3 times and note the timings.

Try windows x 
go to device manager 
expand Battery
right click on all the items below battery – uninstall 
Restart the computer 

It should work fine