Realtek drivers not working on PH315-53 laptop

znk1
znk1 Member Posts: 4 New User

I've recently had issues with my PH315-53 not having any sort of audio after a reinstall of my drivers.

I've had this problem with the past and my solution was normally to just uninstall the realtek drivers and use the Microsoft High Definition Audio Device instead, however that just screws up my headset's microphone making it use the overly sensitive laptop mic which sounds horrendous. This occured approximately yesterday after reinstalling my realtek drivers in order to get my headset mic to work properly, however I reinstalled them yet again cause my headphones had their audio inverted (Right was coming from Left and vice versa). My microphone then went completely silent, so I unplugged my headset to try to maybe reset it. And that's when my audio went completely blank.

The headset is in fact detected by Realtek, however it just doesn't have any sort of audio coming through. I've reinstalled the drivers a total of 8 times (yes I kept count), restored my BIOS settings to the defaults, restored all my driver settings to defaults, reinstalled every single realtek related application I had on my laptop, updated drivers, went back to an older driver version. Still nothing. I've actually tried virtually every solution and I'm extremely exhausted cause of how much time I've spent trying to get this to work.

Best Answer

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓

    @znk1

    If it is still not working 
    Try windows x 
    Go to device manager - Go to sound video and game controllers. Expand it 
    Uninstall the sound driver from device manager.  Please uninstall all the items below the sound video and game controllers. 
    Don’t restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the sound driver

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @znk1

    Sometimes a simple system restore will fix the issue.. 

    Try windows x
    click on power shell admin or command prompt admin or Terminal admin
    type rstrui
    chose an earlier date on which your computer was working fine  
    click on next, finish, yes
    It will restore your computer to an earlier date 
    if you get an message - system restore not completed - click on close 
    It will show you all the icons..
    Try and check whether it is working now ..

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓

    @znk1

    If it is still not working 
    Try windows x 
    Go to device manager - Go to sound video and game controllers. Expand it 
    Uninstall the sound driver from device manager.  Please uninstall all the items below the sound video and game controllers. 
    Don’t restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the sound driver

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • znk1
    znk1 Member Posts: 4 New User

    I tried the rstrui solution, and it did not work. It said that my computer apparently does not have any restore points on it.

    HOWEVER, the other solution you recommended me did in fact fix my issue (at least for now, I'm not sure if it will be a permanent fix). Thank you!

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @znk1

    Uninstalling and reinstalling did the trick. I am glad it is working fine. If ther is any issues in the future please let us know. You are always welcome!

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★