chromebook CB315-3H letters turned pink-ish,and my screen turned/faded into a kinda olive color

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_Arianaa_
_Arianaa_ Member Posts: 1 New User
edited March 11 in Chromebooks

Ive had my Acer chromebook for 1 years or so,and it was perfectly fine before I was sending messages to my very best friend and my letters turned pink-ish,and that's when my screen turned/faded into a kinda olive green,any help?😅

If u can see....yeah...i was just chatting with my friend and all.here's another:

[Edited the thread to add issue detail]

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,094 Pathfinder
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    @_Arianaa_

    We need to do a power wash on your chrome book.Restart the chromebook.
    On the login screen please don’t type the password.
    Hold the Ctrl key + shift key + alt key on keyboard and then press the letter r once
    It will show “Reset this pc”
    Click on power wash and continue..
    Please understand it will clear the local and user settings..
    Please complete the final setup..
    Connnect to wifi and type the wifi password
    Login to chromebook with your regular password
    It should work fine ..

    If it is still not working..

    Kindly follow the details from the link given below.    It will show you how to perform a hard reset. 

    https://community.acer.com/en/kb/articles/496-reinstall-powerwash-the-chrome-os

    Once the hard reset is completed try to check whether it is working fine by connecting to wireless.     If it is not connecting to a wifi at your home please try to connect to a wifi in a different place or try to go to a hot spot and try to connect to a different wifi and check. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★