New laptop keeps shutting down aspire 3 15 laptop

Ignatnic
Ignatnic Member Posts: 3 New User
edited March 6 in Aspire Laptops

I bought a new aspire 3 15 laptop for Christmas as I started a job where I do virtual presentations and will travel some with it to present. I also use it for my video therapy sessions.

About once a week it just shuts down in the middle of a session, screen goes black. I can get it back up in a minute but this has consistently happened since I got it in December. I'm very concerned about this happening during my actual presentations as well.

What should I do here?

[Edited the thread to add model name to the title]

Answers

  • puli
    puli Member Posts: 47 Devotee WiFi Icon

    That sounds like a lot of trouble, especially for such a new laptop.

    When you say it shuts down you mean the computer is turning off completely, or going to sleep? For example, when you get it back up, does it pick up right where you left off, or do you see the windows logo and the spinning dots?

  • Ignatnic
    Ignatnic Member Posts: 3 New User

    SHuts down, I press the power button and I get the acer logo and have to open all my apps again

  • puli
    puli Member Posts: 47 Devotee WiFi Icon

    Okay. When it shuts down, do you notice if it is very hot or if the fans are spinning fast or loud?