Aspire 3 won't power on and When I press the power button the fan flickers but does not kick in.

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H2
H2 Member Posts: 5 New User
edited March 6 in Aspire Laptops

Hi, my laptop has developed a problem and won't power on. Just before it powered of it had a critical power error. I have fully charged the battery. Performed a hard re-boot by holding the power button for both 20 and 60 seconds. I have reset the battery and removed/replaced the lythium battery. When I press the power button the fan flickers but does not kick in. I feel like I have tried all the answers to 'won't power on' on this forum. Any ideas?

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 8,469 Trailblazer
    edited March 6
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    Was this critical error perhaps a Kernel-Power Event ID 41? I recommend that you try to reset the laptop again. Power drain + CMOS reset: Open the back of the laptop and disconnect the battery cable from the motherboard. Locate the CMOS module (with 2 twisted wires Red and Black) and remove the coin battery. Shorten the +/- contacts inside the CMOS capsule for 2 seconds with a bended paperclip and put the coin battery back with the + sign facing up, close the CMOS capsule. If your model has removable RAM unseat the SODIMM and secure firmly back in the slot. Next, press the Power Button on the keyboard for 10-15 seconds after that reconnect the battery cable to the motherboard. Close the laptop, plug-in the adapter and try to boot.

  • William_mk2
    William_mk2 ACE Posts: 4,084 Pathfinder
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    @H2

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Kindly go through the details from the link given below

    https://community.acer.com/en/kb/articles/75-acer-internal-battery-reset

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  

    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 ACE Posts: 4,084 Pathfinder
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    @H2

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • H2
    H2 Member Posts: 5 New User
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    Hi William, thanks for your response. I get the same action of the Fan twitching but not starting up whether I have it connected to the mains or not. I have replaced the battery just in case this was the initial problem. I have also replaced the power lead.

  • H2
    H2 Member Posts: 5 New User
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    Hi, thanks for this. I tried your actions on the CMOS and RAM but unfortunately the fault is still the same.

  • William_mk2
    William_mk2 ACE Posts: 4,084 Pathfinder
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    @H2

    Thank you for trying your best. Are you able to go to bios. Are you able to do bios defaults ?

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • H2
    H2 Member Posts: 5 New User
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    Hi, I can't get in to the BIOS as the power on process does not start. The fan twitching indicates it tries to start the process but does not work at all

  • William_mk2
    William_mk2 ACE Posts: 4,084 Pathfinder
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    @H2

    It looks like a hardware issue. You can try a different charger and battery to isolate the issue. You can bypass the surge protector and try to connect it directly to power outlet

    I understand you are not able to turn on the windows. It is not even going to bios. It is not loading windows and it is not going to login screen

    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    If it is out of warranty, please contact local store or

    Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

    Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • H2
    H2 Member Posts: 5 New User
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    Hi all, just to update this record and close it off. I had an engineer attend yesterday and he diagnosed an issue with the motherboard. It was cheaper to buy a refurbished laptop than replace the mother board so this is what I have done.

    Many thanks for your input. Hopefully that fix can be added to the database