Chromebook Spin 311 (R722T) display not showing on Laptop

daf0555
daf0555 Member Posts: 1 New User

We have a Chromebook R722T that is not displaying on the device screen. I was able to actually powerwash the device and you can hear the information talking about turning on Vox. So I attached it to an HDMI monitor.

It actually did not show up on the HDMI monitor at first until I flipped it into tablet mode. Then the display showed up on the external HDMI monitor. I can actually guess where the touches are and use the touch screen part of it. It just does not want to display on the device screen.

It looks like the screen is connected on the motherboard when I checked.

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    We need to do a power wash on your chrome book.Restart the chromebook.
    On the login screen please don’t type the password.
    Hold the Ctrl key + shift key + alt key on keyboard and then press the letter r once
    It will show “Reset this pc”
    Click on power wash and continue..
    Please understand it will clear the local and user settings..
    Please complete the final setup..
    Connnect to wifi and type the wifi password
    Login to chromebook with your regular password
    It should work fine ..

    If it is still not working..

    Kindly follow the details from the link given below.    It will show you how to perform a hard reset. 

    https://community.acer.com/en/kb/articles/496-reinstall-powerwash-the-chrome-os

    Once the hard reset is completed try to check whether it is working fine by connecting to wireless.     If it is not connecting to a wifi at your home please try to connect to a wifi in a different place or try to go to a hot spot and try to connect to a different wifi and check. 

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