Brand New Acer 714 Spin Chromebook - Randomly locks.

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jasonb77
jasonb77 Member Posts: 2 New User

I have a brand new Acer 714 spin Chromebook. When I'm typing, it will randomly flash and return to the lock screen. There is no rhyme or reason. Sometimes it'll go 15 mins, sometimes 4-5 times in a row.. I'll just be doing something and it randomly kicks me to the lock screen. I can't type my PIN on the lock screen, I have to use the touchscreen.

Is this an issue with this model? Or a defective Chromebook from the go? Has anyone else experienced this issue?

Answers

  • Puraw
    Puraw ACE, Member Posts: 8,887 Trailblazer
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    Return it to the retailer or to Acer Services in our country to reset the system to factory defaults.

  • jasonb77
    jasonb77 Member Posts: 2 New User
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    Resetting to factory default did nothing. In fact, during the setup, the same issue happened again.