I cannot install my scanner on my Acer Aspire 5 15 which is Photosmart HP C4200 scanner

wingman55

I would like some assistance in installing my Photosmart HP C4200 on my Acer Aspire 5 15 with Win 11 Home.

I was able to get the printer working but the scanner will not connect.

I did try to go to "Turn Windows Features on and off, but the Windows Fax and Scan option is missing under Print and Document Services. See below. How can I add this feature??

Many thanks!!

[Edited the thread to add issue detail]

Puraw

https://community.acer.com/en/discussion/701468/i-cannot-install-my-scanner-on-my-acer-aspire-5-15

Check with HP Support if there is a W11 driver available for the C4200 or try a later printer model driver: https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Photosmart-C4280-printer-drivers-Windows-11/td-p/8250581

wingman55

https://community.acer.com/en/discussion/comment/1262553#Comment_1262553

Thanks, but I already tried that. HP no longer supports those printers and the software is not available on their site.

I was hoping to let Windows "find" the scanner and just install it, but Windows doesn't "see" so it won't. As I said, the "Windows Fax and Scanner" option is missing under the "Windows Features" (as shown above) and I think (but I'm not sure) that is the problem. I can't turn that option on or off, and all the "Help" does is to tell me to turn that option off and then back on, which obviously I can't do if it's not there.

Thanks for any further help . . . .

wingman55

https://community.acer.com/en/discussion/comment/1262572#Comment_1262572

The highlighted line in the following snip is what is MISSING from MY computer. This is a screenshot from another computer.

I need to add this feature. Can someone help? Thanks

Tigresa

1. Go to
- Setting
- System
- Optional Features
- Add an Optional Function:
-Look for Windows Fax and Scan, point to it and install it and wait for it to install and you will see it in the list of installed features.
I don't know if it will work but it is the option that I see as possible.

Puraw

https://community.acer.com/en/discussion/comment/1262572#Comment_1262572

Try the generic Windows driver Image Acquisition (WIA) service: https://windowsreport.com/hp-scanner-not-working-windows-11/

wingman55

https://community.acer.com/en/discussion/comment/1262584#Comment_1262584

Already tried that, but it didn't work.

Thanks

wingman55

wingman55

https://community.acer.com/en/discussion/comment/1262596#Comment_1262596

Hi, Puraw,

Thanks! I had already done most of those suggestions, however the msdt.exe -id DeviceDiagnostic seems to have done the trick. The scanner is now working!!

I will let you know if it stops working in case you may have other ideas.

Again, many thanks!

wingman55

Puraw

https://community.acer.com/en/discussion/comment/1262649#Comment_1262649

Glad you got it to work 😉